With e-CRM, the company will have more tools to analyze the purchases made by their clients as well as the different ratios of service and attention such as:

Number of contributions received.

Response time of the quotation by Seller.

Number of purchase orders received.

Response time display, confirmation of order conditions      conditions.

Time to care orders and customer service      performance.

Benchmarking with other suppliers.

Other.

The company can easily identify if well considered or at what level of service is according to your customer.